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To search for support articles and information, see. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades.

We provide information and support for third party products. SharePoint Online Enterprise external users External users inherit the use rights of the SharePoint Online customer who is inviting them to collaborate. That date can be different for each subscription.

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Your subscription will automatically continue. The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones. Office 365 also comes with services like 1TB of OneDrive storage, 60 Skype minutes per month, and Microsoft chat and phone support. With a subscription, you get the latest versions of the apps and automatically receive updates when they happen. Office 2019 is a one-time purchase that comes with classic apps like Word, Excel, and PowerPoint for PC or Mac, and does not include any of the services that come with an Office 365 subscription. First, check to see if you are eligible for , which is free for qualified teachers and students, and includes Word, Excel, PowerPoint, OneNote, Microsoft Teams, and other classroom tools from Microsoft. Office 365 Education is not a trial, and is available for free to accredited academic institutions who have successfully signed up for this program. For Office 365 customers, connecting to the internet regularly ensures that you can receive automatic updates and your Office apps are on the latest versions. Internet access will also be needed to manage your Office 365 account - for example, to change payment options or to access documents stored on OneDrive. Once your subscription expires, your Office apps enter read-only mode, which means you can still view or print documents but you can't create or edit them. With Office 365 subscription plans you get the premium Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access Publisher and Access are available on PC only. In addition, with Office 365 you get services like online storage with OneDrive, Skype minutes for home use, and advanced Outlook. When you have an active Office 365 subscription, you always have the most up-to-date version of the Office applications. Office 2019 is a one-time purchase that includes classic applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available. Current Office application versions available for one-time purchase are Office 2019. Previous versions include Office 2016, , Office 2011 for Mac, , , Office 2008 for Mac, and Office 2004 for Mac. Office 2010 and Office 2007 are compatible with Windows 8. Office as a one-time purchase does not include any of the services included in Office 365. Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to install Office on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless you install the. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades. If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet. Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail, OneDrive, Windows Phone, Xbox LIVE, and Outlook. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account.. As part of signing up for a trial or purchasing Office, you will be prompted to sign in with a Microsoft account. You must be signed in with this account to install and manage your Office software, or to use some subscription benefits, including OneDrive storage and Skype minutes. International credit cards and PayPal in some markets are accepted. You can cancel online without penalty before your trial ends, by visiting and turning off auto-renew in the payment and billing area. You do not need to re-install Office. To find your Product Key, look for the 25-character alpha-numeric code on the back of the card inside your Office product packaging. Sometimes the Product Key may be printed on your retail receipt. If you purchased Office from a PC manufacturer, your Product Key will be located somewhere in your PC packaging. Sample Product Key format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX It's best to use your existing Microsoft account. If you use other Microsoft products or services e. If you forgot your username or password, recover those details by returning to sign in and clicking on Can't access your account? Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. Note that doing so does not increase the number of devices you can install Office on or increase the amount of online storage that is available with the subscription. Office 365 plans are available in. Each additional user must have their own Microsoft account and be added to the. If you cancel your subscription or if it expires, you can still access and download all your files by signing in to OneDrive directly using the Microsoft account you used to set up Office 365. You do lose the additional storage that comes with your subscription, so you must save your files elsewhere or buy more OneDrive storage if your OneDrive account exceeds the free storage quota. Lex , Costa Rica, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia Jakarta , Ireland, Israel, Italy, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela. Skype minutes are not included with Office 365 in Algeria, Bahrain, China, Egypt, India, Korea, Kuwait, Lebanon, Libya, Morocco, Namibia, Pakistan, Qatar, Taiwan, Tunisia, and United Arab Emirates. Note that special, premium, and non-geographic numbers are not covered by Skype minutes. Once you activate your account, you can change the Skype account with which your Skype minutes are associated once per year. To do this you must first deactivate your Skype minutes from the existing account, and then activate a new or different Skype account. To do so, visit and follow the onscreen instructions to deactivate your account. Once that is complete, visit to activate a new or different Skype account. To install Office 365 or Office as a one-time purchase, visit on the PC or Mac that you want to install Office on. Sign in with the Microsoft account that you used to purchase, or have already associated, with the subscription or one-time purchase product, and then follow the onscreen instructions to install Office. You can also type the name of the application you want to launch for example, Word in Cortana. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office, because it is more compatible with the applications and add-ins that work with Office. If you do want to install the 64-bit version of Office, you can do so by visiting and following the onscreen instructions to install the 64-bit version. It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer. To uninstall Office, first visit , and follow the onscreen instructions to deactivate Office. To remove Office entirely, go to your PC's Control Panel and uninstall Office. For Mac, iPad, and Android tablets, follow the instructions on that device to uninstall an application. Get the core Office experience for free on your favorite tablets and phones. To find and download apps, visit the following pages: , , , and. For Word, Excel, and PowerPoint apps, get premium features with an eligible Office 365 subscription. For information about the premium features for mobile devices that are available with Office 365, visit If you have an active Office 365 Home subscription, you can share it with up to five members of your household. Each household member you share your subscription with can use their PCs, Macs, iPads, Android tablets, Windows tablets, iPhones®, or Android phones, get an additional 1 TB of OneDrive storage, and manage their own installs at To add someone to your subscription, visit and follow the onscreen instructions to add a user. Each person you add will receive an email with the steps they need to follow. Once they have accepted and completed the steps, their information, including the installs they are using, will appear on your My Account page. You can stop sharing your subscription with someone or remove a device they are using at Your Microsoft account can only have one active subscription. If you activate your Office 365 Personal or Office 365 University subscription before your Office 365 Home subscription expires, the remaining time on your Office 365 Home subscription will be converted to the Office 365 Personal or Office 365 University subscription whichever you have chosen. However, you will immediately lose the Office 365 Home benefits of sharing Office with 5 other users, so you may choose to wait until your Office 365 Home subscription expires before activating your Office 365 Personal or Office 365 University subscription. Your Microsoft account can have only one active subscription. You can either convert your Office 365 Home subscription to Office 365 Personal or Office 365 University, or you can wait until your current subscription expires before activating your Office 365 Personal or Office 365 University subscription. As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. You can change your payment method or cancel your subscription at any time by visiting the and signing in with the Microsoft account that you used to buy Office. Your auto-renew setting is shown on the after you sign in with the Microsoft account that you used to buy Office. The additional time will be automatically added to the remaining time on your existing subscription. Follow the setup instructions included in the packaging — they are the same for setting up a new subscription. The additional year will be automatically added to the remaining time on your existing subscription. When you renew early to the same Office 365 plan that you already have, the additional time is added to your existing subscription. For example, if you have two months left on your current subscription to Office 365 Home and you renew for one year 12 months , your subscription will run for 14 months. With this approach, your subscription will automatically expire when your remaining subscription time is up. You can confirm this by visiting the. I have Microsoft 365 - I love the email setup it's great, one of the best probably. But as a writer, I have to say that the Word application is subpar. It constantly freezes and crashes. It auto recovers only half the time, for certain documents only. I honestly want to rip my hair out every time the application does not respond which is daily. When I turn on my laptop, it takes at least 15 minutes for the application to begin. More Installed Microsoft Office 365 a few days ago on my 2015 MacBook Air with Sierra OS 10. So far no glitches at all, so I'm keeping my fingers crossed. My last version of Microsoft Office was 2008, and I upgraded with trepidation after it started crashing regularly. I've been using Word and PowerPoint, and I'm pleased to note that I'm adapting quickly to the new ways of doing things. I'm withholding a recommendation until I've had more time with it, but so far I'm pleased.

Due to privacy restrictions we have no access to your private details to be able to assist you here. You can buy a new subscription at Microsoft Store. You do not ring to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer. As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. We are sincere going to have to wait until the issues is resolved on there end. Note that doing so does not increase the number of devices that you can install Office on or increase the amount of services and subscriptions office storage that is available with the subscription. Firstline workers receive 2GB of storage and lack desktop sync capabilities. Call, video call, and instant message other people with a Skype account for free, or you can use Skype minutes to call friends or family whether they have a Skype account or not on their mobile phone or landline. Can people with an earlier version of Office open documents I created using Office 365 or Office 2019. Change how you pay for a Microsoft subscription Auto-renew subscriptions: You can change how you pay at any time unless your payment is past due. You can confirm this by visiting and looking in the el and billing area.